Meta Tests live chat support is available for those locked out of their accounts

New Delhi, December 11, 2011 : .

Meta, formerly Facebook, is currently testing live chat support to help creators who are locked out of their accounts.

The test, currently available in the US, focuses on those who cannot access their accounts due to unusual activity or whose accounts have been suspended due to a violation of community standards."On the Facebook App specifically, weve started testing live chat help for some English-speaking users globally, including creators," the company said in a statement late on Friday.

Facebook will offer live assistance to people who are locked out of accounts for the first time.The company has also begun a small test to provide support through live chat for English-speaking creators in the US who do not already have an assigned relationship manager from Meta to help with questions they might have about Facebook or Instagram.

"Creators can access a dedicated creator support site when logged in through Facebook.There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels," the social networking site said.

Meta stated that they are adding additional controls to assist people in managing the conversation about their content, such as blocking users and creating new accounts and hiding unwanted comments from posts."With the hide action now available next to each comment, you can quickly hide comments with one click and easily view all hidden comments in a single place by changing the comment filter view on your posts," Meta announced.

For keyword blocking, you can now automatically hide comments with variations of words that use numbers, symbols or different spellings.Meta stated that Moderation Assist is also being tested.

It works in a similar way to Admin Assist For Groups and allows you to easily set rules to moderate comments.This reduces the time spent moderation.

Meta is also piloting Safety School -- a trust and safety-focused webinar for creators on Facebook and Instagram.So far, the company has connected with creators in more than 27 countries around this, and will expand this programme and resources to more creators in the next year.

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